New Client Onboarding & Scheduling Process
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Updated 3.1.2025
We are excited to announce some updates to our scheduling and onboarding process, designed to better serve both you and our growing team. Each new client will follow the same streamlined process to ensure a smooth and efficient experience.
Consultation Fees
Before beginning a project, we require a 1-hour in-person consultation with a $75 fee, due at booking. This fee covers the time we dedicate to traveling, assessing your space, planning, and sourcing materials. It is non-refundable, regardless of whether a project is
booked afterward. We do not charge travel fees!
Project Pricing
While our standard rate starts at $75/hour for one organizer on-site, we offer project-based pricing to provide a clear estimate upfront. Every home and situation is unique, and we use our expertise to determine the time and team needed to achieve the best results. Contact us for a personalized quote!​​
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Step 1: Discovery Call
All new clients begin with a FREE 15-minute discovery call. This conversation helps us understand your needs and determine if we're the right fit for your project. It’s also an opportunity for you to ask any questions and learn more about our services.
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Availability: Mondays 9 AM – 5 PM & Saturdays 9 AM – 2 PM
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Step 2: In-Person Consultation
Following the discovery call, we require a 1-hour in-person consultation to discuss project details. This allows us to properly assess your space, plan logistics (such as parking, loading access & include shopping for new materials), and ensure a seamless experience.
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Availability: Mondays 9 AM – 5 PM & Saturdays 9 AM – 2 PM
Step 3: Written Estimates
After the in-person consultation, you will receive a detailed written estimate within 48 hours. This estimate includes pricing, materials, and project specifics.
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To proceed with booking, a 50% deposit is required.
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We accept all major credit cards via our online portal.
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A credit card is required for the deposit and must be kept on file. The remaining balance is due at the time of service. While cash is accepted for the final payment, a valid credit card must be on file for billing purposes.
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Step 4: Scheduling Your Appointment
Appointments are scheduled on a first-available basis. The sooner we complete your consultation, the sooner we can begin your project. We prioritize thoroughness and quality, ensuring every project gets the time and attention it deserves.
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Deposits & Payment Terms
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A 50% deposit is required at booking to secure your service appointment.
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The remaining balance is due at the end of the final service day.
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For multi-step services (such as packing & unpacking), payments will have separate due dates.
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Cancellation & No-Show Policy
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We require a minimum of 48 hours' notice for any cancellations or rescheduling.
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Cancellations made with less than 48 hours’ notice will result in a 50% charge of the scheduled service and a new project quote and deposit must be approved before rescheduling.
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A no-show on the day of service will result in full payment being charged to the card on file.
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An initial in-person consultation is a non-refundable appointment regardless of any cancellation or rescheduling.​
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Worksite Safety & Liability
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Spaces must be safe and accessible for our team to work. If an area is deemed unsafe (e.g., infestations, structural hazards, excessive clutter blocking access), we reserve the right to cancel or delay the appointment. Any time spent making an area safe will be billed at our standard hourly rate. These issues should be addressed during our initial in-person consultation so that our team may begin working as soon as we arrive on your scheduled appointment date.
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We are not liable for any pre-existing damage to property, furniture, or belongings, nor for any accidental damage that occurs as part of the normal organizing, moving, or decluttering process. Clients should inform us of fragile or high-value items in advance.
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We believe these updates will allow us to provide more focused, personalized service while optimizing our team’s time and resources. Thank you for your understanding and support as we continue to improve our services.
If you have any questions or are ready to schedule your consultation, please reach out. We look forward to working with you soon!