New Client Scheduling and Onboarding Update​
​
Dear Valued Clients,
We are excited to announce some updates to our scheduling and onboarding process, designed to better serve both you and our team. Each new client will be taken through the same process of discovery, consultation, estimates and scheduling.
STEP ONE: Discovery Call
All new clients will begin with a 15-minute discovery call. This initial conversation allows us to understand your needs and ensure we're the right fit for your project. It's an opportunity for you to ask any questions and for us to provide insight into how we can best assist you. Discovery phone calls and Facetimes will be available Mondays between 9am-5pm & Saturdays 9am-2pm
​
STEP TWO: In-Person Consultation
Following the discovery call, we require a 1-hour in-person consultation for a detailed discussion of your project. This consultation is essential for our team to plan, assess, and source materials, and ensures we are fully prepared to meet your needs. Additionally, it helps us account for logistical considerations such as parking, loading access, and other site-specific requirements to ensure everything runs smoothly on the day of the project.
In person consultations will be available Mondays between 9am-5pm & Saturdays 9am-2pm
​
STEP THREE: Written Estimates
After the in-person consultation, you will receive a detailed written estimate by email within 48 hours. This will include all pricing, materials, and project specifics. To proceed with booking a service, a 50% deposit is required. We accept all major credit cards for payments through our online portal. Please note that we no longer accept cash or Venmo payments. While a cash tip is always appreciated, we cannot accept cash as a form of payment for services.
​
STEP FOUR: Scheduling Your Appointment
Appointments will be scheduled on a first-available basis. The sooner we complete your consultation, the sooner we can begin organizing and planning for your project. Please note that we value thoroughness and quality in every step of the process and do not rush any part of our work. We believe in sticking to our policies to ensure a seamless and professional experience for all our clients.
CONSULTATION FEES​
Please note that there is a $75 fee for the 1-hour consultation, which is due upfront at the time of booking.
This fee covers the time we dedicate to traveling to meet you and see your home, planning ahead and shopping for project materials, as well as our coordination of logistical needs, and is non-refundable, regardless of whether a project is booked afterward.
​
DEPOSITS & PAYMENT TERMS
To secure your service appointment date, a 50% deposit is required at the time of booking.
The remaining 50% balance will be due at the end of the final service day for each project.
(Multi-step services like packing & unpacking will have separate payment due dates.)
​
We believe these updates will allow us to provide more focused, personalized service while optimizing our team’s time & resources. Thank you for your understanding and support as we continue to improve our services.
​
If you have any questions or are ready to schedule your consultation, please don't hesitate to reach out.​
We looking forward to working with you soon,
​
Jessica Jeanine
​
House of J. Consulting